Complete IT Solutions for Small Businesses

For managed service clients, our response time is typically within 1 hour during business hours and 4 hours after hours for critical issues. For break/fix clients, we prioritize based on severity but aim to respond within the same business day whenever possible.

We offer flexible engagement options. While our managed services typically involve a 12-month agreement to ensure proper planning and resource allocation, we also offer month-to-month options for businesses that prefer that approach, as well as project-based work with no ongoing commitment.

While standard reporting tells you what happened, our BI solutions help you understand why it happened, predict what might happen next, and recommend actions to take. We combine data from multiple sources, apply analytics, and create interactive dashboards that allow you to explore information dynamically rather than viewing static reports.

Absolutely! Many of our clients have internal IT personnel who handle day-to-day operations while we provide specialized expertise, overflow support, or strategic guidance. We're happy to complement your existing team rather than replace them, creating a collaborative partnership that maximizes your IT capabilities.